At Wide Bay Sports Academy, we are committed to providing high quality programs and services. Please read our refund and returns policy carefully before making a purchase or booking.
1. Program & Registration Refunds
- Refunds for program registrations may be requested up to 7 days prior to the program start date.
- A full refund or credit will be offered within this time, minus any processing fees (if applicable).
- No refunds will be provided for cancellations made within 7 days of the program start date, unless under exceptional circumstances.
2. Missed Sessions
- We do not offer refunds or credits for missed sessions due to personal reasons, including illness, scheduling conflicts, or change of mind.
- In certain situations, we may offer a make up session at our discretion, subject to availability.
3. Program Changes or Cancellations
- Wide Bay Sports Academy reserves the right to cancel, postpone, or reschedule programs due to insufficient enrolments, weather conditions, or unforeseen circumstances.
- In such cases, participants will be offered:
- A full refund, or
- A credit toward a future program
4. Merchandise Returns (if applicable)
- Merchandise may be returned within 14 days of purchase if:
- The item is unused, in original condition, and
- Proof of purchase is provided
- Refunds will be issued to the original payment method.
- We do not offer refunds for change of mind on used or worn items.
5. Medical or Exceptional Circumstances
- Refund requests due to injury, illness, or exceptional circumstances may be considered on a case by case basis.
- Supporting documentation (e.g., medical certificate) may be required.
- Approved refunds may be issued as a partial refund or account credit.
6. Processing of Refunds
- Approved refunds will be processed within 5–10 business days.
- Processing times may vary depending on your payment provider.
7. Contact Us
If you have any questions regarding this policy or wish to request a refund or return, please contact us.